FAQ

To help you enjoy your shopping experience, we have prepared FAQs. Please be sure to review it before making a purchase, and if you have any questions that are not covered in the FAQs, please send us a message using the contact form.

Can I track my package once it has been shipped?

Yes, it is possible. You will receive an email once your package has been shipped. There you will find your package tracking number. By clicking on the link, you will know where your package is now. You will also be able to see the approximate arrival date of your package.

How much is the shipping cost?

We offer free shipping worldwide.

Do I need to pay customs duty at the time of purchase?

For items shipped overseas, customs duties may be charged on items over a certain price. This fee will vary depending on the local customs regulations of the country/region to which the shipment is being shipped.

This charge depends on the local customs regulations of the country/region where the customer resides.

This is not an item that we can control. In principle, the customer who places the order is responsible for these charges.

Can I write the shipping address of the product in my own language?

We are sorry, but please make sure to write it in English. If you write in any other language, we may not be able to deliver your order correctly. If you write your shipping address in a language other than English and have delivery problems, we will not be able to provide you with refunds, returns, or other assistance.

How can I track the delivery of my order?

Once the item(s) is shipped, the customer will receive an email with a tracking link. For tracking information or shipping questions, please contact us via our contact form.

When will I receive my order?

Delivery dates may vary depending on the destination and potential operational delays from carriers.
The average delivery time is 8 to 20 business days worldwide.

I received an item different from what I ordered, or the item I received was defective. Is there any way to handle this?

We deeply apologize for any inconvenience caused by the problem with the product we sent you. We will take immediate action to address the issue. Please be sure to contact us within 7 days of receiving the product. When contacting us, please be sure to include the following

・Your name
・Your email address
・A photo that shows the details of the problem with the product
・Your order number
・Details of the problem

You can contact us via our contact form.

Can I return products or exchange sizes?

We generally do not accept returns or size exchanges due to customer preference (change of mind). However, if your item arrives damaged, defective, or incorrect, please contact us via our contact form within 7 days of receiving the product for a replacement or refund.

Do you offer gift wrapping?

We are sorry, but we do not offer gift wrapping.

Can one order be delivered to multiple addresses?

Only one shipping address can be specified per order. If you wish to send to a different address, please place two separate orders.

Can I sign up for membership?

Yes, you can create an account. Once you create an account, you can check your past purchase history and register your shipping address. Please register your name, address, and phone number in the address list in My Page to enjoy a smooth shopping experience.